Shipping & Returns
Shipping Policy
Orders are carefully prepared and shipped to ensure the best possible quality. Each item is made to order, which means a processing time is required before shipment. Once shipped, delivery times may vary depending on the destination and the carrier. CalisPhoenix Project cannot be held responsible for delays caused by postal services or customs procedures. Shipping costs and estimated delivery times are displayed at checkout.
Returns & Refunds Policy
As our products are made to order, we do not accept returns or exchanges for changes of mind, sizing errors, or personal preferences. However, if an item is defective, damaged, or incorrectly printed, please contact our customer service within 14 days of receiving your order and provide clear photos of the issue. After review, a refund may be offered in accordance with our policy.